Human trafficking bibliograph Essays

Human trafficking bibliograph Essays Human trafficking bibliograph Essay Human trafficking bibliograph Essay Annotated Bibliography Abas, M. , Ostrovschi, N. , Prince, M. , Gorceag, V. , Trigub, C. , and Oram, S. (2013). Risk Factors for mental disorders in women survivors of human trafficking: a historical cohort study. BMC Psychiatry. Volume 13. Issue 1. This article addresses the mental state of women who have been trafficked. It speaks of the issues they have as a result of the ordeal they have endured. Some of these mental issues consist of: depression, anxiety, and post-traumatic stress disorder. Elliot, J. McCartan, K. (2013). The Reality of Trafficked Peoples Access to Technology. Journal of Criminal Law. Volume 77. Issue 3. The research conducted in this article discusses how people who have/are being trafficked may have access to technology such as pcs, cellular phones, and other forms of technology and how these forms of technology may help or hinder them in escaping their situation. It also addresses how technology could assist in responding to trafficking. Feingold, D. (2005). Think Again: Human Trafficking. Foreign Policy. Issue 150. This article outlines the many reasons for human trafficking. It explains how women, men, and children are trafficked and sold for use of slaves. It also explains that this is not a new occurrence, but is an issue that has not been widely addressed in the past. Harvard Law Review. (2013). Counteracting the Bias: The Department of Labors Unique Opportunity to Combat Human Trafficking. Volume 126. Issue 4. This article discusses the Trafficking Victims Protection Act of 2000. The act ensures that it will prosecute violators, protect victims, and prevent trafficking. It also discusses human trafficking for uses in the sex trade and for labor purposes. An analysis is conducted in the article to outline the responsibilities of the Department of Homeland Security nd the Department of Justice in regards to human trafficking. Knepper, P. (2013). History Matters: Canadas Contribution to the first Worldwide Study of Human Trafficking. Canadian Journal of Criminology Criminal Justice. Volume 55. Issue 1. This article discusses the history of human trafficking. It explores the first worldwide study conducted on the topic. The study was conducted during the 1920s by the League of Nations and included Canada as one of 28 countries to participate. Oguz, G. (2012). International Cooperation in combating human trafficking in EIJ: evidence from Turkey. Irish Journal of Sociology. Volume 20. Issue 1. This article explains how human trafficking is heavily involved in organized crime across the world. It also focuses on the international factors involved and how the wider international community might be able to play an effective role in helping to tackle Peters, A. (2013). Things that Involve Sex are Just Different: US Anti-Traffcking Law and Policy on the Books, in Their Minds, and in Action. Anthropological Quarterly. Volume 86. Issue 1. This article also discusses the Trafficking Victims Protection Act of 2000. It defines the difference between sex-traffcking and non-sex trafficking. It also analyses the laws that were on the books for human trafficking, laws on human trafficking and its meanings in the minds of legislatures, and laws put into action for human trafficking. Smith-Canoy, H. Smith, C. (2012). Human Trafficking and International Cheap Talk: The Dutch Government and The Island Territories. Journal of Human Rights. Volume 11. Issue 1. This article focuses on the underlying issues of the Netherlands and surrounding countries on the international fght against human trafficking. They have policies against human trafficking, but fail to implement them as proposed.

HL

The Best IB Chemistry Study Guide and Notes for SL/HL SAT / ACT Prep Online Guides and Tips IB Chemistry may not be quite as easy as this penguin makes it seems. So to help you out, I have compiled the best FREE online IB Chemistry Study Guides and Notes into one helpful article. I've organized this IB Chemistry Study Guide using the order laid out in the IB Chemistry Syllabus. How to Use This IB Chemistry Study Guide If there is one specific topic that you need more help with, use the Command + F function on your computer to search this guide for that subject. So, if you hope to read about The Mole Concept, use Command + F to bring up the search function. Type in â€Å"Mole Concept† and it will bring up all of the study materials for The Mole Concept. If you are looking for summary material to help you study for the IB Chemistry papers, check out the Overall Reviews section for great overall study resources. I've listed the notes and guides by topic. You should glance at this article during the school year to help you study for in-class tests and quizzes if you need more assistance or if you struggled to understand certain lectures in your IB Chemistry course. If you want additional help, read our article on the best IB Chemistry books to find additional study resources. You should be learning the material over the course of the school year and not cramming right before the IB Chemistry papers. Want to get better grades and test scores? We can help. PrepScholar Tutors is the world's best tutoring service. We combine world-class expert tutors with our proprietary teaching techniques. Our students have gotten A's on thousands of classes, perfect 5's on AP tests, and ludicrously high SAT Subject Test scores. Whether you need help with science, math, English, social science, or more, we've got you covered. Get better grades today with PrepScholar Tutors. Common Errors IB Chemistry Students Make When Studying Many students struggle with IB Chemistry SL/HL. There are so many subjects to learn, and you cannot fall behind. You need to be learning during the school year in order to ace the IB Chemistry papers. Common errors students make when studying are: #1: Avoiding the topics you didn't fully comprehend in class. If you did not learn it in the classroom, you need to seek additional assistance whether through this IB Chemistry study guide, IB Chemistry books, or through tutoring. #2: Only studying a week or two before the IB Chemistry Exam. There are way too many topics to master in only a week or two (which is why the course is taught over one to two years). So, master the subjects as you learn them in class. Use this study guide if you need more help comprehending the topics you cover in class. Otherwise, you will be as nervous as this kid during the test. Core- 95 hours for SL and HL Both IB Chemistry SL and HL have the same core requirements. They consist of 95 hours and cover the topics listed below. Topic 1: Stoichiometric Relationships- 13.5 hours for SL and HL Notes on Mole Concept and Avogadro’s Constant Notes on all of Stoichiometry Stoichiometry Videos and Notes 1.1: Introduction to the particulate nature of matter and chemical change notes 1.2: Mole concept notes 1.3: Reacting masses and volumes notes Topic 2: Atomic Structure- 6 hours for SL and HL Notes on Atomic Theory Atomic Structure Videos and Notes 2.1: Nuclear atom notes 2.2: Electron configuration notes Topic 3: Periodicity- 6 hours for SL and HL Notes on Periodicity Periodicity Videos and Notes 3.1: Periodic table notes 3.2: Periodic trends notes Topic 4: Chemical bonding and structure- 13.5 hours for SL and HL Notes on Bonding Bonding Videos and Notes 4.1: Ionic bonding and structure notes 4.2: Covalent bonding notes 4.3: Covalent structures notes 4.4: Intermolecular forces notes 4.5: Metallic bonding notes Topic 5: Energetics/Thermochemistry- 9 hours for SL and HL Notes on Energetics Energetics Videos and Notes 5.1: Measuring energy changes notes 5.2: Hess's Law notes 5.3: Bond enthalpies Topic 6: Chemical Kinetics- 7 hours for SL and HL Notes on Kinetics Kinetics Videos and Notes 6.1: Collision theory and rates of reaction Topic 7: Equilibrium- 4.5 hours for SL and HL Notes on Equilibrium Equilibrium Study Guide Equilibrium Videos and Notes 7.1: Equilibrium notes Topic 8: Acids and Bases- 6.5 hours for SL and HL Notes on Acids and Bases Acids and Bases Study Guide Acids and Bases Videos and Notes 8.1: Theory of acids and bases notes 8.2: Properties of acids and bases notes 8.3: The pH scale notes 8.4: Strong and weak acids and bases notes 8.5: Acid deposition notes Topic 9: Redox Processes- 8 hours for SL and HL Oxidation and Reduction Study Guide Redox Processes Videos and Notes 9.1: Oxidation and reduction notes 9.2: Electrochemical cells notes Topic 10: Organic Chemistry- hours for SL and HL Organic Chemistry Study Guide Organic Chemistry Videos and Notes 10.1: Fundamentals of organic chemistry notes 10.2: Functional group chemistry notes Topic : Measurement and Data Processing- 10 hours for SL and HL Spectroscopic Identification of Organic Compounds Study Guide Measurement Videos and Notes .1: Uncertainties and errors in measurements and results notes .2: Graphical techniques notes .3: Spectroscopic identification of organic compounds notes Additional Higher Level (AHL)- 60 hours for HL You will only study the ten topics listed below if you're in IB Chemistry HL; the standard level doesn't cover these topics. Topic 12: Atomic Structure- 2 hours Atomic Structure Study Guide 12.1: Electrons in atoms notes Topic 13: The Periodic Table: Transition Metals- 4 hours Periodic Table Study Guide 13.1: First row d-block elements notes 13.2: Coloured complexes notes Topic 14: Chemical Bonding and Structure- 7 hours Chemical Bonding and Structure Notes 14.1: Covalent bonding and electron domain and molecular geometrics notes 14.2: Hybridization notes Topic 15: Energetics/Thermochemistry- 7 hours Notes on Energetics 15.1: Energy cycles notes 15.2: Entropy and spontaneity notes Topic 16: Chemical Kinetics- 6 hours Videos on Chemical Kinetics 16.1: Rate expression and reaction mechanism notes 16.2: Activation energy notes Okay, you may not get to do this. Topic 17: Equilibrium- 4 hours Notes on Equilibrium 17.1: Equilibrium law notes Topic 18: Acids and Bases- 10 hours Notes on Acids and Bases 18.1: Lewis acids and bases notes 18.2: Calculations involving acids and bases notes 18.3: pH curves notes Topic 19: Redox Processes- 6 hours Notes on Oxidation and Reduction 19.1: Electrochemical cells notes Topic 20: Organic Chemistry- 12 hours Notes on Stereoisomerism 20.1: Types of organic reactions notes 20.2: Synthetic routes notes 20.3: Stereoisomerism Topic 21: Measurement and Analysis- 2 hours Videos on Measurement and Data Processing 21.1: Spectroscopic identification of organic compounds notes Option- 15 hours for SL and 25 hours for HL Unfortunately, there are no free online study guides for the options, but look at our article on IB Chemistry books to find books that review the options topics. Overall IB Chemistry Reviews IB Chemistry HL 31 Common Mistakes: Richard Thornley, the author of this video, has several other helpful videos on IB Chemistry SL and HL available for free on YouTube IB Chemistry Web: This site goes over the syllabus in-depth and explains key definitions and facts you need to know. What’s Next? Want more of a review of what you'll learn in IB Chemistry? Then check out our in-depth guide to the IB Chemistry syllabus: SL and HL and our tips on balancing chemical equations. A prep book can be an extremely useful study tool. Learn which are the best IB Chemistry textbooks by reading our guide. How much do you know about the chemical properties of everyday things? Discover how to use muriatic acid to remove rust from your pots and pans and the effect of adding and removing certain ingredients to create the ultimate slime. Are you hoping to squeeze in some extra IB classes? Learn about the IB courses offered online. Want to improve your SAT score by 160 points or your ACT score by 4 points? We've written a guide for each test about the top 5 strategies you must be using to have a shot at improving your score. Download it for free now:

Tourisme in Dubai Essay Example | Topics and Well Written Essays - 500 words

Tourisme in Dubai - Essay Example In fact, the author quotes that, â€Å"Decisions about tourism were made against a background of falling oil production and a keen sense of the urgency of economic diversity (Henderson 91).† The source relates the growth in tourism in Dubai to heavy investment and extensive marketing. Ultimately, the source discusses the factors, which promote tourism in Dubai and the challenges that might hinder future tourism in Dubai. The article is an effective source of information in studying tourism in Dubai. Indeed, the source is authoritative since it resides in an international journal, International Journal of Tourism Research. As such, the information contained therein is internationally accepted and applicable in research. Moreover, the source uses a simple, international language, which is understandable at my basic level of expertise. At the same time, the information contained in the source addresses tourism in Dubai, which is relevant to the research topic and the thesis statement. Actually, the source quotes that, â€Å"As such, Dubai merits examination and this paper explores the pattern of development there and its underlying dynamics within the context of factors that are critical to destination development and barriers obstructing such a process (Henderson 87)†. Furthermore, the source presents historical and factual data in addressing tourism in Dubai. Notably, the source details information up to 2006 (Henderson 89). Although 2006 may not reflect the current tourism situation in Dubai, the information is true and reasonable for this study. Moreover, the author, Joan C. Henderson is a well-known academician. Indeed, the author derives authority as she works for internationally known schools, Nanyang Business School and Nanyang Technological University as an Associate Professor. Moreover, the author has written other academic books. She holds a Master’s degree in Tourism and has done various researches on Tourism. As such, we can rely on her

Medical negligence litigation Case Study Example | Topics and Well Written Essays - 1750 words

Medical negligence litigation - Case Study Example (Garfield, 3) In assessing the patient's sufficiency to understand, the court considers whether the patient believes it and is capable of "weighing it in the balance to arrive at choice" as stated in the case of Re C (Adult: Refusal of Treatment)] [2002] All ER 449. Since the scenario involves Charles, a minor, it is important to discuss consent to treatment in relation to minors. Minors under the age of 18 are divided into three categories for the purpose of deciding their capacity. This is guided under section 8 of the Family Law Reform Act 1969. (Garfield, 7) In the scenario involving Charles, a young boy who initially injured himself falling from a climbing frame at the local park, Charles is subjected to multiple medical treatments. His parents believe they may not have been completely necessary based on the advice of a nurse. Each decision by Dr. Green will be discussed as well as the likeliness of a successful claim against Dr. Green in the tort of negligence. Lord Winfield suggests that: "Negligence as a tort is a breach of a legal duty to take care, which results in damage undesired by the defendant to the plaintiff". (Rogers, 134) Not every act of carelessness which causes harm leads to legal liability and compensation for the claimant. The following elements must be established: (i) legal duty to take care; (ii) breach of that duty; (iii) damage resulting from that breach caused injury complained of which would have otherwise been avoided (as long as it is not too remote). (Garfield, 10) Initially, the issue of owing a duty of care arises in the case of Donoghue v Stevenson [1932], where Lord Atkin established the 'neighbour' principle, which states that: "you must take reasonable care to avoid acts or omissions which you can reasonably foresee would be likely to injure your neighbour". (Donoghue v Stevenson [1932] AC 562, at 580) A doctor owes a general duty of care to his patients; however, the extent of the duty owed (standard of c are) is determined by the actual position held by the doctor within the unit in which he practices. (Rogers, 248) The first question to be decided upon is the type and level of duty owed by a doctor. Firstly, doctors are judged by their specialty, for example a neurologist would be expected to show the skills of a neurologist and not that of a neurosurgeon. (Garfield, 10) Second, they are judged by grade and not by seniority. Third, doctors are judged by only what they "ought to know but also by what they actually know". (Garfield, 10) For example, if a registrar does in fact have specialist knowledge but fails to use it, he or she may be liable where other registrars only have average knowledge. (Garfield, 10) Based on the facts, Dr. Green works in the Casualty Department at Wellington Hospital, which is where Charles was brought in immediately after his fall. Dr. Green's initial action of giving a sedative to Charles and sending him for an X-ray of his right knee (as this is where Charles had indicated the pain was focused), seems to fulfill the standard of care owed by a doctor to his patient. Since Dr. Green was the apparent doctor on duty, he would seemingly owe a relatively high standard of care to any of the patients which are brought in to the Casualty Depa

Medieval Universities Essay Example for Free

Medieval Universities Essay The English universities were one of the most significant creations of Medieval England. The scholars who attended eitherOxford or Cambridge Universities set an intellectual standard that contrasted markedly with the norm of Medieval England. Oxford University came into being some 20 years before Cambridge University. The church had a major impact at Oxford. The town came within the diocese of Lincoln, yet Oxford had its own archdeaconry. It was the input of the church that led to the first recorded student/university authority clash at Oxford. The universities led to major growth in both Oxford and Cambridge as towns and both became important centres. No-one is quite sure why Oxford was chosen as the town for England’s first university – however, the town had a number of distinct advantages. Oxford was the centre of communications within its region and both royalty and foreign scholars frequently visited the town. There were also many religious houses/centres around the town and the agricultural land was rich and farming did well at this time. Oxford was considered to be in a civilised part of England – it was near to London and getting to Europe was not necessarily a major journey. Oxford also held strategic importance, which led to the building of a castle there. In 1167, a quarrel between Henry II and Thomas Becket led to a temporary ban on English scholars going to study in France. For whatever reason, scholars and academics gathered in Oxford to continue with their work – fifty of them. As journeying to the university in Paris was not allowed, more scholars and academics arrived in Oxford. Sometime after 1167 Giraldus Cambrensis visited Oxford and started teaching there. He taught three times a day. He took poor students for lectures; he then taught academics from different faculties, and lastly he taught knights and the likes. His clientele became larger than the ‘normal’ monastic or cathedral school. In 1180, Prior Philip of St. Frieswade, Oxford, recorded that a scholar had left his family in York to study at Oxford. Within twelve years, the importance of a good education was clearly having an impact. In 1192, Richard of Devizes wrote â€Å"Oxonia vix suos clericos, non dico satiat, sed sustenat.†| Richard was basically stating that there were so many scholars in Oxford that the town could barely feed them. By 1209, it was estimated that there were 3,000 students in Oxford. It was also in 1209 that students in Oxford started to migrate to Cambridge. This occurred after some students killed a woman in Oxford. At this time, King John and Pope Innocent III were quarrelling over a new Archbishop of Canterbury. Innocent put England under an interdict. With such worries, John had few thoughts for students in Oxford. He gave his permission for the execution of three students in Oxford involved in the woman’s death. However, in the delay that took pace, the students fled to Reading, Cambridge of Paris. Others followed to Cambridge and by 1284, Peterhouse College was founded. Unlike the great university of its time – the university in Paris – Oxford was not connected to either a cathedral or a religious house. The Sorbonne was supervised by ecclesiastical men while Oxford was supervised by masters, though these were usually in holy orders. Regardless of this, Oxford developed with a degree of practical independence. By the end of what is considered to be Medieval England, the following colleges had been created at Oxford – University College, Balliol, Merton and Exeter. In Cambridge, Peterhouse College was created. Student life in both towns was to transform Oxford and Cambridge. The lifestyle of the students was to frequently bring both universities into conflict with the church.

Quarks :: essays research papers fc

Quarks   Ã‚  Ã‚  Ã‚  Ã‚  Quarks- any group of subatomic particles believed to be among the basic components if matter   Ã‚  Ã‚  Ã‚  Ã‚  Quarks are believed to be the fundamental constituents of matter, and have no apparent structure. They are the particles that make up protons and neutrons, which make up the nucleus of atoms. Also, particles that interact by means of the strong force, the force that holds parts of the nucleus together, are explained in terms of quarks. Other baryons are explained in terms of quarks(1985 Quarks).   Ã‚  Ã‚  Ã‚  Ã‚  Quarks have mass and exhibit spin, the type of intrinsic angular momentum corresponding to rotation around an axis, equal to half the basic quantum mechanical unit of angular momentum, obeying Pauli's exclusion principle. This principle that no two particles having half integral spin can exist in the same quantum state(1985 Quarks).   Ã‚  Ã‚  Ã‚  Ã‚  Quarks always occur in combination with other quarks, they never occur alone. Physicists have attempted to knock a single quark free from a group using a particle accelerator, but have failed. Mesons contain a quark and an antiquark, up, down, and strange, while baryons contain three quarks distinguished by flavours. Each has a charge that is a fraction of that of an electron. Up and down quarks make up protons and neutrons, and can be observed in ordinary matter. Strange quarks can be observed in omega-minus and other short lived subatomic particles which play on part in ordinary matter(1985 Quarks).   Ã‚  Ã‚  Ã‚  Ã‚  The interpretation of quarks as physical entities poses two problems. First, sometimes two or three identical quarks have to be in the same quantum state which, because they have to have half integral spin, violates Pauli's exclusion principal. Second, quarks appear to not be able to be separated from the particles they make up. Although the force holding the quarks together is strong it is improbable that it could withstand bombardment from high energy and neutrinions in a particle accelorator(1985 Quarks).   Ã‚  Ã‚  Ã‚  Ã‚  Quantum chromodynamics(QCD) ascribes colours red, green, and blue to quarks and minus-red, minus-green, and minus-blue to antiquarks. Combinations of quarks must contain equal mixtures of colours so that they cancel each other out. Colour involves the exchange of massless particles, gluons. Gluons transfer the forces which bind quarks together. Quarks change colour as they emit and absorb gluons. The exchange of gluons is what maintains the right quark colour distribution. The forces carried by gluons weaken when they are close together , at a distance of about 10-13 cm, about the diameter of a proton, quarks behave as if they were free. This is called asymptomatic freedom(1985 Quarks).   Ã‚  Ã‚  Ã‚  Ã‚  When one draws the quarks apart the force gets stronger, this is in direct contrast with electromagnetic force which gets weaker with the square of

Best Buy Essay

Best Buy is one of the world’s largest multinational consumer electronics retailers with stores in Canada, China, United States and Mexico. Richard M. Schulze and Gary Smoliak founded Best Buy in 1966, but it was established as a company in 1983. The company’s stores offer video products, audio products, musical instruments, mobile electronics, home & office products, and networking equipment as well; it also provides service contracts, warranties and repair services; therefore, it operates as a retail store, online retail and call center. Best buy has been facing the increase in competition from online retailers and discount stores however the company has been reorganizing its e-commerce offerings and making other site upgrades. An effective communication is important for managers in the organization so that they can perform their jobs and responsibilities. A manager would need the basic functions of management that are planning, organizing, leading and controlling. Customers turn to Best Buy for purchases and answers to their technology questions; this company gives their clients the opportunity to communicate, learn with all different benefits that Best Buy has to offer. Today, we have become more dependent on technology. We live in a society that is called â€Å"technologically civilized†, meaning that every small work we do, is technology dependent. Every person is carrying a device or gadget that is technically advanced. Ultimately we can say that in this technical world of today, we are much dependent on technology. Gadgets make it easier for communication to take place when someone needs to reach out to other people in different countries. We also use technology to work, purchase things online and basically do almost everything. As a company, Best Buy strives to reach out to their local community to provide new and creative programs to serve the community. Best Buy will train their employees to educate shoppers on hand held devices and walk them through purchase and activation. In the customer support section, shoppers can ask Best Buy employees what they can do when something goes wrong with a hand held device, as when the screen breaks. Marketing strategic plans Best Buy is one of the largest specialty retailers in the United States. It is the 10th largest online retailer in the U.S and Canada and it is also number one in customer service. All employees are committed to helping deliver the technology solutions that provide knowledge, values, and ideas whether online, via mobile device or in stores. It also provides variety of services which makes them one of the leading retail and consumer merchandise companies. With each visit, Best Buy offers the customers an inviting and inspiring experience. Best Buy sets high-quality standards of communication and uses different marketing strategies to reach the public. It appeals to a diverse public and makes sure whoever enters their stores, feels comfortable enough to approach one of our employees when they need help. Best Buy’s communication aims to build a reputation with best quality brand and service. Best Buy sells a wide variety of products that appeal to all ages and gender types. They are an electronic store that sells DVDs, CDs, video games, iPod and mp3 music, phones and TVs. There is a music section that appeals to musicians, where you can get music albums and musical instruments. You can find phone sections for those who need or would like to have the latest phones. You can also pick up a computer or laptop for personal use or work. Television lovers have a big section as well. Best Buy has a lot more to offer for the younger audience, there are toys and video games. For the older audience there are appliances, suc h as TVs, home theater systems, car accessories, office supplies and more. Overall Best Buy target audience is not specific due to their variety of products. Best Buy’s  target market is the general consumer; the one that continuously visits their stores and that are satisfied with their product quality. In order to get a hold of their customers, Best Buy mostly advertises the latest phones, such as the Apple iPhone, and Samsung’s Galaxy. Phones are an everyday necessity and Best Buy has made it their main product to advertise. There are seasonal promotions where Best Buy has summer sales for back to school and Christmas sales for the winter. Best Buy takes a hold of their customers by doing this. Customer loyalty is not a problem due to their variety of product. Customer loyalty programs/Customer Service Best Buy has different strategies to keep customers coming back and buying their products. When school is back in session, usually around August 1st they commence their back to school deals on electronics such as laptops, tablets, cameras, phones, TVs and any other sort of devices students need or like to buy, which is their way of getting people’s attention by lowering the prices of their favorite electronics. Best Buy’s slogan on the back to school deal is â€Å"Deal today. Gone tomorrow. Limited quantities.† They have free in-store pick up, which will allow the customers to pick it up at the store, avoiding shipping and delivery charges. Aside from having back to school deals, Best Buy works on developing customer loyalty by having the lower price guarantee, which is finding a lower price and matching it. The way it works is if the customer finds an item at local competitor retail store or Mayor Company online with a lower price than Best Buy, they will do their best to match that price, both in stores and online. It is their way of keeping the customers committed to their stores and to keep them from buying an item at another store. â€Å"Deal of the day† is also a method used to keep customers engaged and to improve customer-driven service quality. Best Buy puts popular items up for sale. They have weekly offers, texts alerts and emails to alert you when there’s a sale going on and customers will have the chance to buy quality items at a more reasonable price. When you order online, they have free standard shipping on sale items and no minimum purchase required. These deals improve customer loyalty an d customer satisfaction. Product Quality and prices When you want to buy an electronic, the first place you think of is Best Buy. You look for Best Buy because is a familiar place and you trust that you can get a quality product along with great prices. They have owned up to their image by building up to customer loyalty along with customer satisfaction and customer engagement. With the merging of different operating systems all in one place, Best Buy promises the latest devices and services, knowledgeable employees, impartial advice, competitive prices, ability to shop online as well as in stores and support for the life of the products. In order to keep those promises, Best Buy offers a variety of exclusive services to make the most of the mobile technology. They have upgrade checker, where buyers are able to know whether or not they are eligible for a new phone. They also have a program called â€Å"trade-in† where customers trade in their mobile phone and in return they get a $200 Best Buy gift card. The â€Å"Geek Squad protection† is a service that Best Buy provides from within the store. They have a section with letters written on top spelling out â€Å"Geek Squad† in orange, black and white. Their slogan is, â€Å"Go ahead. Use us.† It covers accidental damage from handling battery replacement to repairing electronics. They also have an app that customers can access the Geek Squad and get protection benefits. Best Buy also offers phone activation and transfer all of your contacts to your new phone. They call it the â€Å"walk out working† program. They can set up your phone as soon as you buy it and will throw in a Bluetooth set up. And to ensure that you get the best service, they offer a Best Buy rewards card. You pay no interest and you are able to earn rewards as long as you use it. As for product prices, best buy has the most popular operating system, all in one store. They sell the Windows Phone, Blackberry products, iPhone products, Android products, Bose electronics, Beats products, and many more. Prices range from $49.00 to $ 399.99 for phones. And that’s including new phones. They put newer phones at a lower price when the customer signs a service contract. The lower prices help lure the customers in the store, resulting in greater revenue. SWOT Best Buy specializes in consumer electronics, home office products, entertainment software and household appliances, therefore is one of the largest specialty retailers, providing a diverse customer service. Best Buy gives a major importance to the Strength, Weaknesses, Opportunities and Threats (SWOT) that the company may face. Some of the strengths are that it operates more than 1,150 stores in the United States and abroad. Its revenues are $16.26 billion and profit of $651 million. It also leads U.S retailer offering a wide market mix of services in computers, televisions, tablets and cameras. The weaknesses of the company are primary reducing prices to match competitors, it established image as a lower quality retailer and some impacts from the past of class action lawsuit. The opportunities for Best Buy are primarily to grow in sales of mobile phones and tablets, extended store hours, hiring highly trained sales consultants so that they can assist with technical issues, improving inventory management through long term relation with supplier, as well as outsourcing items to China which will lower production costs. The threats that Best Buy encounter are the online and retail competitors. Its current competitors are Staples, Office Depot, Wal-Mart, Costco, Sam’s club and Amazon. Another threat would be the pressure to reduce prices because of the competitors and rising labor wages. Competitors around 5th Ave Store Its competitors around 5th Ave store (between 43rd St and 44th St) are H and B Digital (located on 46th St between 5th Ave and 6th Ave), RadioShack (located on 42nd St between Madison Ave and Park Ave), and Barnetts Computer Warehouse (located on 5th Ave between 38th St and 39th St). Other than these, there are many electronics retailers on 5th Ave within 10 blocks from 36th St to 46th St all of which have its own competitive advantages to survive in this area. For example, RadioShack retails a wide range of products, from cables to cameras. They offer technology products, accessories, mobile devices, and power supplies. Therefore, competition in this area is also intensive, as many competitors that have their own competitive advantages and strengths surround the store. Competitors in general Major competitors for Best Buy CO., Inc. are Wal-Mart Stores Inc., Dell Inc., RadioShack Corp., Target Corp., etc. The leader of this market is Wal-Mart Stores, which has 252.14 billion market capitalizations. Wal-Mart’s strengths are that large scale of operation and word-wide, which is 3,615 stores in all over the world, and low cost performance. RadioShack Corp. also has 4,453 stores in the United States and Puerto Rico, according to its official web site. Therefore, the electronic retailing market has very intensive competition. How Best Buy survives in this competition is that they have their original loyalty program, which is called â€Å"Reward Zone†. With this program, customers get 1 point for every $1 spending on purchase at Best Buy stores and 250 points is going to be $5 reward certificate. They also e-mail customers when the reward certificates are available. The customers print their reward certificates online or access it with Reward Zone mobile app. Overall Appearance Upon walking into a Best Buy, one can notice the effort they go into keeping their store looking presentable at all times. Not much seems out of place when considering the overall appearance and sanitation of the store, with the few exceptions of items out of place because of customers themselves placing merchandise on the wrong shelf when the item is not needed. This is definitely a place where one can feel comfortable shopping because of its clean and organized environment. When it comes to talking about controversies, Best Buy is no stranger to the issue. Connecticut State Attorney General Richard Blumenthal is investigating Best Buy after it was discovered that some locations throughout the country were using a secret website identical to the public website that everyone can access through www.bestbuy.com, to deny customers of the advertised prices when shopping at the locations. Essentially customers would search for deals on their website and decide what they wanted to buy howe ver; when they arrived at the store to buy the item they were denied the price when a store associate would show them a different price on their secret website. The website looked the same as the public one, but only store associates had access to it, with which they could manipulate customers into paying the higher price. It was also found that locations in New Jersey and Ohio were selling used merchandise as new when they would repackage it, as well as not fulfilling customer  rebates. Controversies such as this show an unprecedented market unfairness not often seen with a major U.S. retailer such as Best Buy. One would think a company as big and with so few competitors such as Best Buy would stray away from bad business practices, but the reality is different. Reflections It is interesting how much we, as a collective team, have learned about Best Buy over the course of our many visits, interviews and research. We have come to the conclusion that Best Buy truly is a force to be reckoned with when talking about electronics. From the customer service, their loyalty programs, variety of products, and down to their reasonable prices. As a group we understand the value of these great qualities, and despite the controversies, we stand as loyal customers to this great brand. Best Buy is a great place to shop for electronics. They have several quality brands customers can chose from. Their products are not an issue in this organization, something they should focus is on is their service. New customers walk in and do not immediately know where everything is. In order fix this issue Best Buy should have a staff member that greets the customers and ask if they need any assistance such as help with looking for a certain brand and product, information on current sales and who to speak with in case of any questions on a product. Cleanliness is not a major issue with the stores, but customers sometimes look through the store items and don’t replace them where they belong so staff should improve on their cleanliness and organization of the items. Recently one of our teammates bought a computer to Best Buy, and being an existing customer she expected to receive good service; however she notices that most of the employees did not help each other and there was a long line at the cashier. No one wanted to help until one employee came up to her and asked her if she needed help. He had confessed to her that no one wanted to do anything because the employees found out that they were not receiving commission anymore. There was a lack of communication with employees and with customers. There were a few employees giving the service, the rest were walking around watching the game. Overall, as far as we have come to know Best Buy, we learned that it is a store with a variety of high quality products. Of course it has its flaws, but which business doesn’t? Best Buy does its best to keep their  reputation as the number one retail store, and provides the consumers with their needs and wants. Best Buy is recognized as the number one store for electronics. When you think of buying an electronic, the first store you think of is Best Buy.