Got Milk It's Good for You-- Unless It's Contaminated Case Study

Got Milk Its Good for You-- Unless Its pollute - Case Study ExampleThis in turn resulted in losses and reduced profits for them. It as well brought ab stunned health complications among their customers who developed diseases linked to the kidneys. Eventually the businesspersons involved in the fraud had to face actually stiff charges that were imposed on them by the authorities. The liability of such an issue should lie on the wariness along with the members of staff responsible for testing the milks quality at their manufacturing plant. This is because the carrying out of these tests will enable the organization to avoid the damages that will come up after their products consumption by their customers. 2. A Customer relations heed system would have greatly helped in communicating issues in the milk production supply chain. This is because they would have learnt earlier about the contamination since the customers encountering them would have raised complains. The management woul d then have responded to the complaints earlier on and helped resolve the crisis that followed later on (Lieberthal, 2011). For example, the competition in the Chinese market for daily products increased tremendously with the different manufacturing plants offering high prices to get the products from the farmers (Baltzan and Phillips, 2010). ... A beau monde can use a CRM system to perform damage control after finding out about by contaminated milk within their supply chains by collecting breeding and disbursing it. The system could be important in monitoring the recovery of the affected customers and checking whether there are different complications, which are developing. It could also be vital in distributing information to the teams on the ground on whatsoever suspicious products being sold to their customers. This could be through the work of unscrupulous intermediaries as in the issue of the Chinese organizations. 3. I do agree with the sentences awarded to the two men f or their roles in the milk scandal. The intermediaries were awarded the most enchant sentence for directly adding harmful substances to the milk (Baltzan and Phillips, 2010). The boss on the other hand was rightfully awarded the look imprisonment term for his ignorance in first testing the milk before it got to their customers (Lieberthal, 2011). The case study intelligibly indicates that it was the unscrupulous intermediaries who put additives into the milk in an effort of having them pass the test of fitness and quality. The competition that existed in the business caused the standards of their products to fall drastically. The actions of the two men led to the death of many Chinese children along with the hospitalisation of thousands more. Some customers also developed kidney ailments that would have had adverse effects on their health conditions. The United States regimen should also implement similar mandates to protect the consumers of various products against the advers e effects of unethical corporate behaviors. This pieces of legislation will help in